Privacy Policy

1. Introduction

WhipSpec Pty Ltd (ABN pending) (“WhipSpec”, “we”, “us”) operates whipspec.com. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

Information you provide:

• Account details: name, email address, password
• Profile information: display name, bio, profile photo
• Build content: vehicle details, modification lists, photos, videos
• Shop information: business name, services, location, contact details
• Communications: messages sent through contact forms or support
• Payment information: processed securely through Stripe (we do not store card details)

Information collected automatically:

• Device and browser information
• IP address and approximate location
• Pages visited, time spent, and interaction data
• Referral source and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the WhipSpec platform
• Create and manage your account
• Display build pages, shop pages, and attribution content
• Process payments and subscriptions
• Send service-related communications (account updates, security alerts)
• Send marketing communications (with your consent, which you can withdraw at any time)
• Analyse platform usage to improve features and user experience
• Generate anonymised and aggregated analytics
• Track affiliate link clicks and attribution for commerce features
• Detect and prevent fraud, spam, and abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: hosting (Vercel), database (Neon), payments (Stripe), email (Resend), analytics — only as necessary to operate the platform
• Affiliate networks: anonymised click and conversion data for commerce attribution
• Other users: your public profile, build pages, and shop pages are visible to other users and the public
• Legal requirements: where required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use the platform
• Track affiliate attribution

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

6. Data Storage and Security

Your data is stored on servers located in Australia and the United States (via our hosting and database providers). We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

Public build pages and shop attributions may be retained in anonymised form after account deletion to preserve the integrity of the platform’s content.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at privacy@whipspec.com

9. Third-Party Links

WhipSpec may contain links to third-party websites, retailers, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

10. Children

WhipSpec is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. International Users

WhipSpec is operated from Australia. If you access the platform from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers are located. By using the platform, you consent to this transfer.

12. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. The “last updated” date at the top reflects the most recent revision.

13. Contact Us

If you have questions about this privacy policy or how we handle your data:

• Email: privacy@whipspec.com
• Website: whipspec.com/contact

You may also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au